At Ivy Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! You can exchange or return your purchase from Ivy Home according to the following guidelines:
Even though we do our best to ensure safe delivery of all products, sometimes damages occur while an item is traveling to you.
All orders should be open and inspected at the time of delivery. Likewise, almost all orders require signature at delivery. Before the delivery driver leaves, please inspect the item and if there is any damage to the box or the item, it is vitally important to write 'damaged' on the paperwork the delivery folks will ask you to sign.
Please file a damages claim by emailing email@example.com within 48 hours of receiving the item. Be sure to include all information indicated below.
After we receive these items, we will work to get you a replacement issued quickly!
If an order arrives damaged/defective/wrong/missing- this MUST be reported in writing to Ivy Home within 14 days of the delivery date.
We know sometimes you need to wait to install certain products. However, it is vitally important to inspect the item at the time of delivery. We cannot replace incorrect, damaged or defective items after 14 days from delivery.
All items from Ivy Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.
Color - We have made every effort to accurately showcase product colors on our site. Unfortunately, it is impossible to control the settings of each individual computer and we cannot guarantee that all colors will appear the same in person as they do on our site. We encourage you to request sample swatches which are available for certain products free of charge!