We've Rebranded! Chanel Home is now Ivy Home! Use code IVY15 for 15% Off Select Products!

Returns

At Ivy Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! You can exchange or return your purchase from Ivy Home according to the following guidelines:

Change of Heart

Decided to go with a different design? It happens! If you would like to return your purchase, please send an email along with your order number to hello@ivyhome.com We will respond with a Return Authorization (RA) number. As long as we receive the item back within 21 days of delivery, we will issue a full refund. The customer is responsible for return shipping fees.

For certain items, we do charge a restocking fee. A restocking fee of 15% applies to the return of furniture, mirrors, planters, accessories, and all lighting. Items in other categories including pillows and bedding can be returned within 21 days for a full refund with no restocking fee. The exception to our return policy is furniture by Mr Brown London, Maggie Cruz and David Francis. Furniture by Mr Brown London, Maggie Cruz and David Francis is custom made per order, are all final sale and cannot be canceled or returned once put into production.

Return Guidance

Items must be returned unused in the same condition as received, in the original packaging. Otherwise, it will result in lesser of a credit. We recommend using a trackable shipping service or purchasing shipping insurance if the item is over $75.

Damaged/Defective Merchandise

Even though we do our best to ensure safe delivery of all products, sometimes damages occur while an item is traveling to you.

All orders should be open and inspected at the time of delivery. Likewise, almost all orders require signature at delivery. Before the delivery driver leaves, please inspect the item and if there is any damage to the box or the item, it is vitally important to write 'damaged' on the paperwork the delivery folks will ask you to sign.

Please file a damages claim by emailing hello@ivyhome.com within 48 hours of receiving the item. Be sure to include all information indicated below.

Photos of your damaged item
Photos of the box it arrived in
Your order number

After we receive these items, we will work to get you a replacement issued quickly!

Note

If an order arrives damaged/defective/wrong/missing- this MUST be reported in writing to Ivy Home within 14 days of the delivery date.

We know sometimes you need to wait to install certain products. However, it is vitally important to inspect the item at the time of delivery. We cannot replace incorrect, damaged or defective items after 14 days from delivery.

Claims

All items from Ivy Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.

Product Variation

Color - We have made every effort to accurately showcase product colors on our site. Unfortunately, it is impossible to control the settings of each individual computer and we cannot guarantee that all colors will appear the same in person as they do on our site. We encourage you to request sample swatches which are available for certain products free of charge!

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